FAQS

COMMERCIAL RANGEHOOD Frequently Asked Questions

Does the item come fully assembled?
100% assembled.

How long will you ship out my item after I have completed the payment?
It will depend on payment method. We will organize the shipment within 1-3 working days once payment is cleared. Normally it takes 1-3 days for payment clear.

Who do I contact after you ship out the item?
We will email you the shipping details (courier contact number and your connote number). You should then contact the courier company to track the shipment & organize a time for delivery with them to ensure you are home. This can be done once you receive the shipping details from us. As a default, the courier company will attempt delivery to your address. If you are not home they will leave a calling card for you to make alternative arrangements. If you are not present a surcharge will apply.

Can I organize my own courier company to pick up the item?
Please contact us.